Privacy Policy

Effective Date: June 4, 2025

1. Who We Are

ReelVeo™ ("we," "us," "our") provides digital resources such as the Veo 3 Starter Pack and Veo 3 Premium Pack (collectively the "Product"). This policy explains how we collect, use, and protect your personal information when you visit our site, purchase, or use any Product.

2. Information We Collect

Type of Data	Examples	Source
Account Data	Name, email address, password (hashed)	Provided by you at checkout or sign-up
Purchase Data	Order ID, billing address, last-4 card digits, payment status	Payment processor (e.g., Stripe®/Paddle®)
Usage Data	IP address, device type, pages visited, time on page, referral URL	Cookies, analytics scripts
Community Data	Discord username, messages you post	Collected when you join our private server
Communications	Emails, support tickets, survey responses	Directly from you

We do not collect or store full credit-card numbers; those stay with our PCI-compliant payment provider.

3. How We Use Your Information

Fulfill your order and deliver Product links or workspace invitations.
Authenticate your account and prevent fraud or credential sharing.
Send service emails (purchase confirmations, update notices, security alerts).
Provide customer support and resolve technical issues.
Improve the Product through aggregated, anonymized analytics.
Marketing (optional) – with your consent, we may email tips, promotions, or surveys. You can opt out anytime.
Legal bases (GDPR): contract performance, legitimate interests, and (for marketing) consent.

4. Sharing & Disclosure

Recipient	Purpose	Notes
Payment processors	Complete transactions, prevent fraud	Stripe® or Paddle®
Email service (e.g., ConvertKit, MailerLite)	Transactional + optional marketing emails	Minimal contact data only
Community platform (Discord)	Host private server	Governed by Discord's own privacy terms
Analytics providers (e.g., Plausible, Google Analytics)	Measure site traffic	IP may be truncated or anonymized
Legal authorities	Comply with laws, enforce terms, or protect rights	Only when required

We never sell or rent your personal data.

5. Cookies & Tracking

Essential cookies – keep you logged in and secure checkout.
Analytics cookies – help us understand site usage; disabled if you reject analytics.
You can manage cookies in your browser settings or via our cookie banner.

6. Data Retention

Account & purchase records: 7 years (tax/compliance).
Analytics logs: 14 months (then aggregated or deleted).
Community data: retained until you delete messages or leave the server.
When retention periods expire, data is securely erased or anonymized.

7. Security

We use TLS encryption, hashed passwords, and industry-standard safeguards. No method is 100% secure, but we strive to protect your data against unauthorized access, alteration, or loss.

8. Your Rights

Depending on your jurisdiction (EU GDPR, UK DPA 2018, California CPRA, etc.) you may have the right to:

Access, correct, or delete personal data
Object to or restrict processing
Port your data to another service
Opt out of marketing communications
Lodge a complaint with your local data authority

Submit requests via privacy@reelveo.com. We may verify identity before proceeding.

9. Children's Privacy

ReelVeo is not directed to children under 13 (or 16 in the EEA). We do not knowingly collect personal data from minors. If you believe a child has provided us data, contact us for deletion.

10. International Transfers

We operate from the United States; your data may be processed in the U.S. or other countries with different data-protection laws. We rely on approved transfer mechanisms (e.g., Standard Contractual Clauses) where required.

11. Changes to This Policy

We may update this Privacy Policy to reflect legal, technical, or business changes. We'll notify you of material changes by email or a notice on our website. The "Effective Date" above will always indicate the latest version.

12. Contact Us

Questions or concerns?
Email: privacy@reelveo.com
Mail: ReelVeo, 1209 Orange St, Wilmington, DE 19801, USA